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Top 7 TED Talks On Customer Success

Learn more about problemsolving with this collection

How to create customer-centric strategies

The importance of empathy in customer success

The impact of customer success on business growth

Top 7 TED Talks On Customer Success

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Keep it short

When it comes to brainstorming meetings, the terms "long" and "productive" are an oxymoron. 

Think 15 to 20 minutes. The moment everyone's energy starts to flag, end the meeting before the storm turns into a dull drizzle.

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MORE IDEAS ON THIS

Negative opinions

The ones that usually have negative ideas will come in handy later, when you're sorting through the ideas, but but they're not useful when you're generating them.

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Only invite brains

Only invite brains

Every organization consists of 2 general types of people: 

  • a) those who agree with the boss all the time and
  • b) those who have their own ideas and opinions. 

The Yes-men and Yes-women only spout regurgitated pap, so don't invite them.

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232 reads

Some rules to keep in mind

  • Suspend your judgment: approach all ideas--even ones that normally might seem lame--with a sense of  possibility.
  • Go for quantity. The object of brainstorming is to get as many of ideas on the table as possible in as short a time as possible.
  • Get everyone al...

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Welcome "bad" ideas

 If you're brainstorming, don't characterizes  ideas as "bad."  Yes, there are bad ideas, but they're the fertilizer out of which good ideas grow.

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CURATED FROM

CURATED BY

georgeb

There is no treasure like knowledge.

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Keep it short

Keep it short

Think about how people read. Try to leave out the part that readers tend to skip - the long paragraphs that have more to do with what you want to say than what the reader needs to hear. Always keep your reader in mind.

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