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How to create customer-centric strategies
The importance of empathy in customer success
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Overcome the fear of being your true self
Being an authentic person means having specific opinions and values, and people who have different values will not like what you say or do.
To overcome the fear of being your authentic self:
- Show that excellence is not tied to external packaging.
- Bring yourself to work, then be excellent.
- Show that your work is going to bring value, even with blue hair or braids.
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It is natural to feel afraid
The emotion we feel when we see a fire is the same feeling we have when we need to have a difficult conversation - it keeps us safe.
We will never stop being scared in this world. Fear doesn't make you weak. But if we give fear power in our lives, it can stop us from doing what we'...
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591 reads
Fear is the default for many people
Fears can keep us safe throughout our lives. We lock our doors at night and check for ticks after a hike. But fears can also hold us back - especially at work. We may wonder which valuable ideas got left behind because we couldn't find the courage to speak up.
There is not...
104
872 reads
Normalise the idea of fear
We can create monsters of our fears in our heads.
- We have to stop giving fear power. We do that by saying, "I'm afraid, but I'm going to do it anyway."
- Saying your fears out loud or writing them down helps - you see how small the fear really...
107
543 reads
When to speak up
When you have to do something difficult, ask yourself these questions to determine if you're impulsive or need to speak up.
- Do I really mean it, or do I just want to hear my own voice?
- Can I defend it if I'm challenged on it?
- Can I say it thoughtfully?
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580 reads
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People Pleasing
People who are driven by pleasing people are neither honest or authentic because they may say yes to things they don't really want to do just because they do not want to disagree because of the fear of being disliked.
If you find yourself to be a people-pleaser, rethink y...
Kill the fear of success
We all love the idea of getting rich, but many times we also get scared of the process or hard work that needs to be done.
You might be afraid of what’s going to happen if you attract money.
And we’re starting to question a lot about what if it’s going to be for the future.
The two sides of being vulnerable
Being vulnerable is a part of fear and self-doubt and grief and uncertainty and shame. But it is also the birthplace of love, joy, empathy creativity and innovation.
Without vulnerability, you cannot create. As a creative,...
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