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Essential product management skills
How to work effectively with cross-functional teams
How to identify and prioritize customer needs
Give praise at the end of a sentence
Rather than giving praise at the start, say it at the end. Usually when people hear praise they expect something negative to come after it, which can devalue the praise as it can be seen as fake: a tool just to deliver something negative.
Be specific with what you're praising and give it at the end so it appears more genuine and less incencere.
323
1.83K reads
MORE IDEAS ON THIS
Empathy diffuses tension
When dealing with angry people, expressing empathy and understanding towards them can calm them down as they are able to find someone who gets what they are saying.
Express empathy by showing you care about how they feel - try to be helpful...
364
3.11K reads
Use L.E.A.P.S. to communicate with angry people
Listen - listen to what they have to say and show that you are actively listening.
Empathise - show that you care by declaring your understanding of their feelings.
Ask - ask open ended questions to both find out information and allo...
398
2.3K reads
You can be completely right but they won‘t agree
We can be wrong when we believe we are right as people can be right in different ways. Think about misinterpreted communication between person A saying something to person B.
B might not hear A say something and so could say B ignored them, while B says A said nothing to them. Technically t...
279
1.88K reads
NEVER generalise in arguments
Generalising is making statements in which you generalise behaviour, for example "you never wash up" or "you are always on your phone".
These are poor to use as it is an exaggeration, and the person hearing that will hear those statements ...
318
2.02K reads
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Primarily focused on self improvement and productivity. I aim to be a more effective person.
Related collections
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The Right Kind Of Praise
Effective praise can be given using these three methods:
- Defining your intention and providing praise. This involves being mindful of the consequences of your words.
- Instead of plain flattery, try to encourage them to move forward and take up further challenges. This also en...
Start at the end
Even when the future seems obvious, it’s worth taking the time on Monday to make it specific and write it down.
Consider these questions:
If you could jump ahead to the end of your sprint, what questions would be answered? If you went six months or a year further into the future,...
Be the last to speak
This way, you'll be able to hear your team’s true thoughts, which you can to use to inform the opinion you yourself deliver at the end of the conversation.
As a leader, if you speak first, you’re likely to affect what others believe. Your team members may naturally align their thinki...
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