Prepare your talk track
The best way to deal with the anxiety of the unexpected is through rehearsal.
- Start by thanking them. "Thank you so much for sharing that with me. I appreciate your willingness to be candid with your concerns."
- Validate their concerns. "I understand how important it is to have an understanding of .... If I were in your shoes, I would want to know, too."
- Diplomatically defer if you don't have a response. "I'm happy to share my initial thinking for ... I'd like to reserve the right to investigate and come back to you with a more thorough response."
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