Prepare your talk track
The best way to deal with the anxiety of the unexpected is through rehearsal.
- Start by thanking them. "Thank you so much for sharing that with me. I appreciate your willingness to be candid with your concerns."
- Validate their concerns. "I understand how important it is to have an understanding of .... If I were in your shoes, I would want to know, too."
- Diplomatically defer if you don't have a response. "I'm happy to share my initial thinking for ... I'd like to reserve the right to investigate and come back to you with a more thorough response."
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Share Your Learning or Teach
The best way to remember something is just to share the knowledge that you have learned, teach them. When you share the experience you have learned, the experience repeats itself in your mind and it saves your long-term memory. Just like I'm sharing these ideas with you people so that I can remem...
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