Learn more about marketingandsales with this collection
How to develop a growth mindset
How to think creatively and outside the box
How to embrace change
Old truth: Customers must sit at the heart of your marketing strategy.
New truth: Customers must sit at the heart of your customer journey.
We must remember that marketing is often just the beginning of a relationship with the customer. For example, we go through a journey of engaging them, converting them to a sale directly or indirectly, and then hopefully retaining them so they become advocates and potentially open to upsells and cross-sells.
Marketing must be viewed in the context of the full end-to-end journey and, where possible, work to connect the dots.
31
90 reads
MORE IDEAS ON THIS
Old truth: Customers hope you have what they want.
New truth: Customers expect you to have exactly what they want.
Consumers today expect that any experience will be frictionless, anticipatory, relevant, and connected. In other words, they are concerned only with getting what they want, when they want it. And they ...
33
108 reads
Old truth: Marketing begins with knowing your customer.
New truth: Marketing begins with knowing your customer segment.
That means truly understanding the situation on the ground, country by country, state by state, zip code by zip code. For some businesses, such as banks, restaurants, or retailers, it may even mean tailoring co...
36
243 reads
Old truth: You are competing with your competitors.
New truth: You are competing with the last best experience your customer had.
Think hyper-personalised experiences. Now that companies have their personal data, people want anticipatory, personalized experiences across the entire customer journey.
32
136 reads
Old truth: Courting customers is just like dating.
New truth: Courting customers is just like online dating.
For a long time, marketing was largely about going to as many parties or bars as you could in the hope you would find that special someone. It was a world of spontaneity, serendipity, and a lot of face-to-face encoun...
32
81 reads
CURATED FROM
CURATED BY
Digital marketing at dentsu. Invested in the symbiosis of marketing, psychology, and design. Photographer at heart.
Read & Learn
20x Faster
without
deepstash
with
deepstash
with
deepstash
Access to 200,000+ ideas
—
Access to the mobile app
—
Unlimited idea saving & library
—
—
Unlimited history
—
—
Unlimited listening to ideas
—
—
Downloading & offline access
—
—
Personalized recommendations
—
—
Supercharge your mind with one idea per day
Enter your email and spend 1 minute every day to learn something new.
I agree to receive email updates