Flexibility requires empathetic managers

The most effective managers of the future will be able to lead with empathy, although the 2021 Garner survey shows that only 47% of managers are prepared for this future role.

Qualities of the empathic manager:

• They can go beyond understanding the facts of work. They proactively seek information to put themselves in their employees' context.
• They develop high levels of trust and care and a culture of acceptance within teams.