“You don't need to have this manager game face. I think there's this perception that when you're a manager, you're supposed to be the person who knows the answers to everything… And while a part of the execution piece is really necessary with being an effective manager, I think the other part is relationship building.
You need to invest the time in understanding how people work. Because people will be more open and honest with you, it'll help out with retention for your team and overall happiness. But if you don't… it's not going to go well because you'll be treating people as resources and not humans."
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