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In our pandemic world, casual conversation has been all but eliminated. The closest thing we get these days is saying “thank you” to a delivery person or greeting a grocery store clerk. Even then, we're hesitant to linger — every unnecessary moment with a stranger feels taboo, every breath a hazard. And, now, in the absence of chit-chat, we feel isolated and unenergized. This has led to a potentially controversial revelation: small talk gets an unfairly bad rap.
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Is small talk a skill that can be lost, a muscle that atrophies into nothingness when left idle for too long? Sandstrom is unconvinced. Chit-chat will never disappear, she says, because we’ll never be able to help running into people, not completely. Sooner or later, we’ll emerge from our homes a...
“There is a lot out there that suggests that people aren’t only lonelier but they also feel less respected by their colleagues and they feel kind of forgotten,” says Beth Schinoff, an organizational-behaviour researcher at Boston College. Methot adds that “these feelings of social exclusion can a...
Small talk with acquaintances and strangers is an “important source of novelty” that adds unpredictability and variety to the everyday and gives all parties an opportunity to find commonality on neutral ground. Without small talk, we are boring ourselves at best. At worst, we’re homogenizing our ...
In addition to the number of connections lost, Sandstrom says it’s also important to consider the diversity of those missing connections. In a pandemic, of course you’ll make more of an effort to stay connected with your closest friends and family—but, as Sandstrom points out, those are also the ...
If you can’t duplicate spontaneous encounters, like standing around a water cooler or bumping into an acquaintance on the street, Methot says the next best thing is creating an intentional one. This can be through setting up virtual lounges that allow users to pop in and say hi or even reaching o...
Andrew Guydish, a PhD student of psychology at the University of California, found that, without space for off-task communication, people in “directing” roles at work spoke much more than those in “following” roles. But, once they introduced opportunities for off-task chatter, followers started t...
The monotony of automated dialogue is a common reason people claim to dislike small talk. But Methot says this superficiality is what makes it unique. “It doesn’t require a lot of thought, it doesn’t require a lot of energy, and it doesn’t require a lot of self-disclosure,” she says. The fact tha...
Gillian Sandstrom, a psychologist at the University of Essex, conducted one study that found that, when people engaged more with a barista - smiling, making eye contact, conversing - they felt a greater sense of community belonging, but masks prevent this. Sandstrom observed that, in a normal pre...
More than a year into the COVID-19 pandemic, so many of us feel detached and disoriented. Due to remote working we’ve been robbed of opportunities to gather publicly, most conversation has been replaced by emails, texts, and an endless queue of scheduled calls. The pandemic has revealed how fleet...
Methot says small talk is “lighthearted, superficial, polite, scripted conversation.” It’s “scripted” in the sense that it’s predictable: everyone knows the appropriate default phrases, so participants are rarely caught off guard. Someone might ask, “How are you?” so you respond, “I’m well,” or s...
In one study, Methot and her team found that, on days employees had more small talk with coworkers or supervisors, their mood improved, they had more energy, and there was a decrease in burnout.
Every dialogue feels transactional because, now, our conversations are based on our work roles, says Methot. And, without chit-chat, there’s no relief. Small talk, it seems, is reenergizing: a palate-cleansing moment of respite when you can prime yourself for whatever’s next.
To Sandstrom, initiating small talk is a prosocial act - something done for the good of all involved. People enjoy it more than they predict: they feel more anchored, trusting, and even more optimistic about the general population after having interactions with strangers. Whether this applies vic...
Some people are turning to social media to get their fix of interactions with strangers. A November paper published in the journal Human Arenas commented on the boost in parasocial relationships - one-sided connec...
Small talk with strangers online can also offer a low-stakes opportunity to be vulnerable. One study, published in the Journal of Personality and Social Psychology, suggests that people prefer to disclose embarrassing and personal details to a stranger than to a close friend. Chatting with strang...
Small talk should be spontaneous and nonpurposeful, Guydish says, and it’s that spontaneity that is so difficult to replicate virtually. When we schedule time for chit-chat, he says, we turn it into yet another item on the to-do list, thereby defeating the purpose. Factor in bad connectivity or l...
"Small talk functions as a crucial social ritual, it’s a way to grease the wheels."
“That brief acknowledgement is really meaningful, not because it’s deep . . . but it makes you feel seen.”
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