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How to communicate effectively with difficult people
How to handle conflict
How to stay calm under pressure
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Similar ideas to The Generalization Instinct
Our tendency to mistakenly group together things or people, or countries that are actually very different.
Remember that categories are misleading. So question your categories.
The size instinct describes our tendency to get things out of proportion, or misjudge the size of things.
To avoid getting things out of proportion you need only these tools: comparing and dividing:
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