Emotional intelligent people might know that emotions can be powerful, but also temporary.
When a highly charged emotional event happens, such as becoming angry with a co-worker, the emotionally intelligent response would be to take some time before responding. This allows everyone to calm their emotions and think more rationally about all the factors surrounding the argument.
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Imagine that you find yourself getting frustrated and angry with a co-worker. As you assess your feelings, analyze what you're really upset about.
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