Collaborate Openly
The platform we build is our product and teams we support are our users. We collaborate like an Internal Open Source (aka Inner source) Team. We do not want any one person or team making decisions on how we solve problems for all teams. The key is to share your plan with teammates and encourage open feedback and suggestions through design reviews or other communication channels.
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How to analyze churn data and make data-driven decisions
The importance of customer feedback
How to improve customer experience
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Creating the right decision-making framework for your support team
... based on the level of importance, and the level of team involvement:
- Open to team suggestions decisions: For these, open the question to the team (Slack conversations, surveys, or team meetings) to get feedback and ideas.
- Multiple-choice decisions
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