One minute RE-DIRECTS

1. The first half minute

• Re-direct people asap
• Be specific -> confirm the facts & review the mistakes
• Express how you feel and the impact on the results

2. Pause

• Let it sink for a few second To allow feeling concerned

3. Second half minute

• Let them know that they are better than their mistakes
• Remind them that you have confidence and trust in them
• When the redirect is over, it's over