Written communication channels don't allow you to soften difficult messages with nonverbal cues.
Delivering a message in person makes it easier to pick up on signs that people have misunderstood parts of your message.
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Scheduling office hours will allow messages to be received and be responded to on a schedule. By asking the other party to wait, you are giving them the chance to come up with an answer on their own, because if it's actually difficult, it's better handled in person than over emai...
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