The utility fallacy

Is the tendency, when evaluating the impact of a technology, to confine your attention to comparing the technical features of the new technology to what it replaced.

For example: No one argues that it’s better to send an email than a fax. But the modern knowledge worker now sends 125 business emails a day, which works out to one every 3.85 minutes —more back-and-forth communication than what was common in the pre-email era. This new behavior is not “better” in any useful sense.

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On the Utility Fallacy

On the Utility Fallacy