The Effect Of Serendipity
Sudden, small and pleasant surprises, like listening to our favourite song on the radio, or getting a free sample at the supermarket are moments of serendipity that make us appreciate them more, simply because they are unplanned.
Painstaking curation does not offer the same thrill as a lucky surprise, and this phenomenon of serendipity is too big to be ignored by content companies, who are trying to incorporate random surprises in their offerings like Netflix is doing with ‘Play Something’.
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