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7 Communication Mistakes You Should Avoid in Business
Worst Communication Mistakes
- Using a One-Size-Fits-All Communication Approach. Tailor the communication style to the intended audience.
- Speaking More and Listening Less. Listen to what is said, how it is said, and to what is not said.
- Assuming Instead of Asking More Questions.
- Using Negative Tone. Choose words carefully to eliminate negative reactions.
Avoiding Difficult Conversations.
Reacting, Not Responding.
Not Keeping an Open Mind. Accept and respect differences, listen without judgment and consider all sides of an issue.
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Key Ideas
Effective communication
... is imperative for every successful business. Poor communication inevitably causes misunderstandings, confusion and conflicts that hinder productivity and professional relationships.
Effective Communication is vital in business
- It helps to create effective brand messaging. It determines how your brand is perceived and also builds trust with customers.
- Customer service relies on good communication. "60% of consumers have stopped doing business with a brand due to a poor customer service experience." Microsoft’s 2016 Global State of Customer Service Report.
- It enables positive team relationships. Effective communication helps to unite teams and create a safe environment to express themselves.
It helps to prevent misunderstandings and conflicts. It can help to defuse a potentially explosive dispute while bad communication can set it off.
Worst Communication Mistakes
- Using a One-Size-Fits-All Communication Approach. Tailor the communication style to the intended audience.
- Speaking More and Listening Less. Listen to what is said, how it is said, and to what is not said.
- Assuming Instead of Asking More Questions.
- Using Negative Tone. Choose words carefully to eliminate negative reactions.
Avoiding Difficult Conversations.
Reacting, Not Responding.
Not Keeping an Open Mind. Accept and respect differences, listen without judgment and consider all sides of an issue.
SIMILAR ARTICLES & IDEAS:
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Key Ideas
Team communication
- Open and effective team communication keeps projects moving, co-workers happy, and ideas flowing.
- Bad team communication kills company culture, leads employees...
Effects of poor communication
- Instead of looking for solutions, we waste time checking communication tools.
- We don't talk about our expectations.
- Communication bleeds into our out-of-work time, instead of leaving it at work.
Open communication
It doesn’t mean just telling people to share their thoughts, but actually doing it yourself and setting clear rules and guidelines about how to share.
It isn’t just about how you share information but also what gets shared.
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Key Idea
Common communication mistakes
- Lack of attention to tone. No matter what the circumstances, learn to pay attention to tone. Before you speak, pause and take a breath.
- One-size-fits-all communication
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Key Ideas
Cut all the contact
Keep your distance and don’t text, email, meet in person or call.
Cutting the ties for good when it’s over puts you on a faster path to healing.
- Set up an “Emergency ...
Let Your Emotions Out
Cry, sob your eyes out, scream and yell. As long as it doesn’t hurt yourself or anybody else, find ways to release and let go of the pain you may be feeling.
Listen to sad songs. Listening to sad songs can regulate negative emotion and mood as well as consolation.Accept the fact that it’s over
Coping with the end of a relationship is a little bit like a 12 step program. You will reach acceptance far sooner by staying away from that person.
Don’t over-analyze what could have been different. Your mission now is to get to the place where you aren’t battling with yourself about the way things are. Do this with compassion and don’t beat yourself up.
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