Success is the sum of small efforts repeated every day.
Joined Oct 2, 2020
In life, there's a pause between the incident and the response, where you have a chance to decide how you will behave in a difficult situation.
We can call the space between stimulus and response "the Gap." It's what you do in the Gap that determines who you are and where you go.
Research reveals that how people feel while waiting is more important than how long they wait.
Everyone stands in line in the physical world. It is a way to deal with high demand. Online lines serve the same purpose, given the technical challenges of peak website traffic. By understanding queue psychology, you can ensure a positive experience for your customers.
Our brains must make sense of the confusing world around us by processing a never-ending stream of information. Ideally, our brains would analyze everything thoroughly. However, they cannot, because it is too impractical.
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