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Why managers avoid confrontation
Managers accept poor performance and delay confrontation for different reasons:
- They hope the problem will go away
- They feel the need to be liked and don't want to upset others
- They lack the skills or willingness to confront others
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Confrontation tips
- Act quickly, as soon as you spot any bad behavior that could grow into a serious issue.
- Do it privately.
- Attack the behavior, not the individual. Be specific about the behavior you are addressing.
- Clarify your expectations and discuss ways to correct the behavior.
- Don't follow the reprimand with a compliment because it creates confusion and dilutes the message.
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Communicate effectively during confrontation
- Describe the bad behavior you have observed. Tell them how it makes you feel and how it affects the team or company.
- Get their opinion and make sure they understand the importance of the situation.
- Agree on what will be done and set a time period in which he will correct the behavior.
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IDEAS CURATED BY
CURATOR'S NOTE
📖 Fatal Errors Managers Make
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