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How to make rational decisions
The role of biases in decision-making
The impact of social norms on decision-making
The roots of bias
Bias exists, in part, because our brains naturally seek shortcuts for understanding our complicated world. We categorize things we encounter in life (including people) and then absorb “cultural knowledge” (including societal beliefs and attitudes toward different groups of people), which leads to stereotyping and biased expectations in our everyday interactions.
This happens unconsciously so that even if we’re not consciously prejudiced, we are still prone to automatic stereotyping—especially when we’re low-energy or stressed.
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Tips for reducing personal bias
- Don’t try to ignore difference. Instead, it’s important to recognize difference and work to decrease your stereotypical responses.
- Learn your history. A better understanding of systemic causes of racism, for example, can motivate people to revise their biased views.
- Work on reducing your stress levels when you’re interacting with people who are different from you, because negative encounters can promote more bias and less self-reflection.
- Increase your sense of common humanity by purposefully engaging with people of different backgrounds.
- Recognize how undoing bias has meaning for you.
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Tips for reducing organizational bias
- Uncover places within your organization where workers are evaluated from a personal rather than objective perspective.
- Stay open to listening to people within your organization who may challenge the usual way of doing things, recognizing that you may have blind spots when it comes to bias.
- Consider enacting a form of affirmative action, prioritizing the addition of and support for those who are underrepresented within the organization at all levels.
- Partner with people who have expertise in bias reduction to come up with new ways of doing things, rather than relying solely on past expertise.
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