The Art of Saying No - Deepstash
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Be assertive but not aggressive.

"people may forget your “NO”, but they will never forget how you said it."

  • Assertiveness is declaring your point of view without needing others’ approval or validation. So long as you are being respectful and saying no with grace, how requestors react to it is neither in your control nor your responsibility.
  • Aggressiveness is quarrelsome. An aggressive individual communicates in a way that’s rude, dismissive, and even threatening, which definitely fast track to failure.

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CURATOR'S NOTE

The way you rebuff request of the requestor gracefully, be assertive but no aggressive.

Curious about different takes? Check out our The Art of Saying No Summary book page to explore multiple unique summaries written by Deepstash users.

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