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Effective communication with remote employees
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People think of a smiling person as likable, trustworthy, cooperative, and believable. But smiling is so easy anyone can fake it and exploit the other person.
Genuine smiles involve a few wrinkles around the eyes and are also called Duchenne smiles. The problem is people can also crank out a seemingly genuine smile on demand.
A smiling face is better than a non-smiling one, so many people put on a plastic smile.
According to research on human social interaction by Alex Pentland, a computer scientist: An engaged, responsive smile that is contextual is likely to be genuine. A consistent smile, without paying any attention to what is being said at the moment is most probably fake.
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