Ideas from books, articles & podcasts.
Airlines often have problems like passenger baggage being lost, or flights getting delayed. They are betting on technology to help their customers as well as their employees.
Real-time customer data and new analytical tools using powerful computers are now being used to track baggage hand...
Airport friction, that is the number of people(ground handlers, airline staff and Visa consultants) a passenger needs to interact with while travelling is an area of concern in which technology comes to the rescue.
Improvements in data exchange have led to a 50 percent decrease in baggage m...
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