Your Messenger name operates in a similar way to your Twitter handle and follows the same format (i.e. @unique-username). If you have one, it can be found below the page name on your business page. If nothing is there, you have not claimed your username yet and should do so immediately.
Like the Twitter handle, the Messenger name reduces the risk of your customers messaging another business with a similar name.
There are also a number of settings within your business page that control Messenger specific features such as instant replies, the greeting message and the away message. Go to your Facebook Page, then click “Settings”, and “Messaging” to find them.
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