Customer-Defined Service Standards - Deepstash
Factors necessary for appropriate service standards
  • Standardization usually implies a Non-Varying sequential process. Customization usually refers to some level of adaptation or Tailoring.
  • Companies that have been successful in deliveri...

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Customer-Defined Service Standards

medium.com

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Customer service standards are a set of policies and expectations that have been created and adopted by a company. The standards cover all the points of contact the business may have with the custo...

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Things that can be counted, timed, or observed through audits are know as hard standards.This includes:

  • delivery time
  • response time

Standards that must be documented ...

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  • Step 1: Identify existing or desired service encounter sequence
  • Step 2: Translate customer expectation into behavior/actions
  • Step 3: Determine appropriate standards
  • Ste...

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