17. Customer love is all you need, w/Y Combinator's Sam Altman - Deepstash
17. Customer love is all you need, w/Y Combinator's Sam Altman

17. Customer love is all you need, w/Y Combinator's Sam Altman

Masters of Scale with Reid Hoffman

3 ideas


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Handling Difficult People

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Problem Scale - Chicken Or Egg Dilemma

If scalling your product is ultimately dependent on having a large group of users, then you have a chicken or egg dilemma. You fell like the magic feature just can’t come to fruition until you have a large userbase.

This is a cold start problem, on network effect consumer products (eg. LinkedIn)


536 reads

Solution For Chicken Or Egg Dilemma

Work on batches. Find a small group of users who got a lot of value and use it as bootstrap to create value for others, even if they are not what you want to target. They will fill the gap until the product gets to the critical mass.

Then find another small group of users and repeat. Use different growth hacks.


325 reads

When LinkedIn Encountered Chicken Or Egg Dilemma

On the early days, when the userbase of LinkedIn was small, the goal was for a recruiter to say: “I’m looking for an accountant, based on Mississippi, who has an engineering history, has 10 years of experience and capabilities to lead team” (smthing very picky for a job, impossible before LinkedIn)


301 reads



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