Building high-performing teams through continuous improvement

The four steps of the HPT framework are:

• Measure: Take your measurements to identify the strengths and challenges that exist for the team. Using the same metrics each time deepens understanding and focuses discussions within the team.
• Act: Get the team together and review the measurements. Decide on actions your team will take to improve the problem areas, and work on the most urgent first.
• Review: Towards the end of the specified period, close out any open actions. Review the closed actions to see what worked and what didn’t.
• Share: Pick out the actions that worked – these are your reusable plays for next quarter. Add them to the shared team playbook to create a global resource and share your learnings with other teams. In subsequent quarters, teams will be able to find relevant plays for the metrics they want to focus on.