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How to handle and learn from mistakes
The benefits of psychological safety in a workplace
The importance of empathy and active listening
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Three reasons people dread work
- Fear: which flows from people feeling insecure in their jobs
- Focus: the blizzard of workplace stimuli that make it difficult to figure out what is most important and get it done
- Fairness: how people feel when leadership rewards their peers who do not seem to have contributed sufficiently.
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How leaders can fight fear in the workplace
- Reveal your authentic self. When you share your true emotions, your workers will respect you more because you are letting them know you are just another human being.
- Be specific when you define a task for your people. If you are new to the leadership role, people who report to you are likely to be particularly eager to do a good job. If you ask a staff person to "give you an update," there is little chance they will understand what you want.
- Don't attack staff who bring you a problem. One of the most dangerous abuses of business power is to attack your people in a public forum. Often such attacks come from the leader's inability to control their frustration with the gap between what the leader expects and what the employee says or does.
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