Transforming criticism

The most powerful tool for responding to criticism is empathy.

We are in a much better position to learn from criticism (and minimize its sting) when we think of it as something that is happening in someone else’s head.

Many believe that most people aren’t open to criticism, but a study indicates that most employees who rated their manager poorly also noted that he or she did not provide sufficient feedback. The study indicates a willingness to receive criticism and grow as a professional, as we...

In the context of poor communication, criticizing is when you knock someone down for the wrong reasons: to hurt someone, to vent your frustrations or to boost your ego.

It’s easy enough for someone to get defensive when they’re given constructive criticism. But when your criticism co...