Engage people early and often. Avoid isolation. It’s difficult to criticize the plan you had a hand in making.

Choose teammates carefully. Don’t give persistent critics a seat at the table.

Criticism is desirable and useful, even if it stings.

Take criticism to a useful place by asking:

• What do you suggest?
• How can I be better?
• What do you want?

"Thank you," points criticism toward useful ends.