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How to analyze churn data and make data-driven decisions
The importance of customer feedback
How to improve customer experience
Never Stop Learning
Michael is always trying to both teach and learn alongside his employees to give them the best sales tips and tricks he knows.
Business is always about staying ahead of the competition. If you work in sales or marketing, you need to be a life-long learner because there’s always new products, methods, or technologies flooding into the market that you need to know about and should be using.
It will help establish you as a leader in your industry and communicate your professionalism to your current and potential customers.
62
735 reads
MORE IDEAS ON THIS
People will never be replaced by machines. In the end, life and business are about human connections. And computers are about trying to murder you in a lake. And to me the choice is easy.
MICHAEL SCOTT
55
211 reads
Your co-workers are your best resources
The employees at Dunder Mifflin are close-knit, to say the least.
If we look at that from a practical standpoint, they provide unlimited amounts of knowledge, assistance, and sales tips and techniques to each other throughout the day.
There will always be ...
55
99 reads
Don't put the sales first
Michael has the ability to actually connect with people.
People know when you’re only interested in them to make money off of their needs.
Don’t be that salesy guy. Find a human connection.
They may not be the right customer now, but if you’ve made a re...
65
301 reads
50
245 reads
Prioritize the customer
Michael tries so hard to be friends with everyone, many times unsuccessfully. He knows sales is about people.
Prioritizing the customer is the key ingredient to inbound marketing and laying the foundation for life-long customers. Show them ...
56
166 reads
CURATED FROM
CURATED BY
Generalist. Great minds discuss ideas, average minds discuss events, small minds discuss people.
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The Rigged Game
The comparison game with metrics such as the number of likes, downloads, followers, your bank balance, gross sales, web traffic is rigged. There will always be someone ahead of you.
You need to create and contribute out of the spotlight, even if your audience is just one person.
Inspiring Trust
In order to build more trust, you need to find ways to apply them and also grab opportunities to teach them and convey your messages to others.
The prime difference between a leader and a manager is that the leader inspires trust. if a manager distrusts his employees, his judgment could be...
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