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Ultimate Guide to Reducing Churn

Learn more about marketingandsales with this collection

How to analyze churn data and make data-driven decisions

The importance of customer feedback

How to improve customer experience

Ultimate Guide to Reducing Churn

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Never Stop Learning

Never Stop Learning

Michael is always trying to both teach and learn alongside his employees to give them the best sales tips and tricks he knows.

Business is always about staying ahead of the competition. If you work in sales or marketing, you need to be a life-long learner because there’s always new products, methods, or technologies flooding into the market that you need to know about and should be using.

It will help establish you as a leader in your industry and communicate your professionalism to your current and potential customers.


735 reads


People will never be replaced by machines. In the end, life and business are about human connections. And computers are about trying to murder you in a lake. And to me the choice is easy.



211 reads

Your co-workers are your best resources

The employees at Dunder Mifflin are close-knit, to say the least.

If we look at that from a practical standpoint, they provide unlimited amounts of knowledge, assistance, and sales tips and techniques to each other throughout the day.

There will always be ...


99 reads

Don't put the sales first

Michael has the ability to actually connect with people.

People know when you’re only interested in them to make money off of their needs. 

Don’t be that salesy guy. Find a human connection.

They may not be the right customer now, but if you’ve made a re...


301 reads

Michael Scott

The people that you work with are, when you get down to it, your very best friends



245 reads

Prioritize the customer

Prioritize the customer

Michael tries so hard to be friends with everyone, many times unsuccessfully. He knows sales is about people.

Prioritizing the customer is the key ingredient to inbound marketing and laying the foundation for life-long customers. Show them ...


166 reads




Generalist. Great minds discuss ideas, average minds discuss events, small minds discuss people.

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Never Stop Learning

Never Stop Learning

Read a lot and follow your curiosity. You should never stop investing in yourself.

To have good ideas, we need to consume good ideas too. Your formal education isn’t the end. If anything, it’s the beginning.

The Rigged Game

The Rigged Game

The comparison game with metrics such as the number of likes, downloads, followers, your bank balance, gross sales, web traffic is rigged. There will always be someone ahead of you.

You need to create and contribute out of the spotlight, even if your audience is just one person.

Inspiring Trust

In order to build more trust, you need to find ways to apply them and also grab opportunities to teach them and convey your messages to others. 

The prime difference between a leader and a manager is that the leader inspires trust. if a manager distrusts his employees, his judgment could be...


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