Michael has the ability to actually connect with people.
People know when you’re only interested in them to make money off of their needs.
Don’t be that salesy guy. Find a human connection.
They may not be the right customer now, but if you’ve made a real connection with them, you may be able to connect later down the road when the time is right.
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Generalist. Great minds discuss ideas, average minds discuss events, small minds discuss people.
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How to analyze churn data and make data-driven decisions
The importance of customer feedback
How to improve customer experience
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