Understand before speaking
One of Steven Covey’s seven habits in his best-selling book, “The 7 Habits of Highly Effective People”, was entitled “Seek first to understand, then to be understood.”
Most people would really like to just have someone to listen to their thoughts. Speaking and informing can only be successful after that.
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Seek First to Understand, Then to Be Understood
Before we can offer advice, suggest solutions, or effectively interact with another person in any way, we must seek to deeply understand them and their perspective through empathic listening.
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