Customer Engagement - Deepstash
How To Break Bad Habits

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Understanding the psychological rewards of bad habits

Creating new habits to replace old ones

Developing self-discipline

How To Break Bad Habits

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Customer Engagement

Customer Engagement

You can measure this metric through customer feedback. Surveys, quizzes, and polls excel at helping you understand your customers’ likes and dislikes. Do they enjoy daily communication? Do they like promotions over helpful blogs?

115

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Sales revenue

Sales revenue

Month-over-month or year-over-year sales results tell you:

  • How interested people are in purchasing your products 
  • If your marketing efforts are paying off
  • Your performance vs. your competitors’ performance

116

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Customer Acquisition Costs

Customer Acquisition Costs

Are the expenses related to acquiring new customers.

Ideally, Customer Acquisition Costs should demonstrate that marketing and advertising are paying for themselves. If they aren’t, perhaps your methods of interacting with customers need upgrading. 

115

923 reads

Customer Satisfaction

Customer Satisfaction

CSAT (customer satisfaction) is the metric a lot of businesses use to measure customer happiness. It works like this: you create a scale range and ask customers to rate their satisfaction with your business or its offering using the scale. 

110

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Customer Churn

Customer Churn

The number of customers who cancel your service or stop buying your products over a set period of time. 

You can calculate your churn rate by taking the number of cancellations over a specific period and dividing it by the total num...

118

558 reads

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dianamdutica

in Tech👩🏻‍💻 with a passion for Business🦁 and Product Management📚

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Rules For Great Metrics

  1. Use retention as a way to assess your market-product fit, as it tells you how valuable the customers find your product after they stop using it.
  2. Understand the steps your customers have to take to get to your product, and if you can eliminate extra steps.
  3. Focus on key data...

Answers To Common Interview Questions

Answers To Common Interview Questions

  1. Can you tell me a little bit about yourself? Don’t tell your life story; answer clearly and concisely. Focus on professional accomplishments.
  2. Why should we hire you over the other applicants? Say, “I don’t know the skill of others, but I do my own,” then highlight your strengths and ...

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