Don't judge and learn their hidden agenda.
- Don’t judge . You don't know what the other person is going through. Chances are, if a person is acting unreasonable, they are likely feeling some sort of vulnerability or fear.
- Reflect respect and dignity toward the other person. No matter how a person is treating you, showing contempt will not help productively resolve the situation.
- Look for the hidden need. What is this person really trying to gain? What is this person trying to avoid?
- Look for others around you who might be able to help. If you’re at work and there’s an irate customer, quickly scan to see if a colleague is close by.
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Hi, I am Nishi, A Passionate Freelance Writer, blogger, Reader, Learner and Traveller, Thanks! My Blog: https://www.meliorismlaconic.com
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