20 Expert Tactics for Dealing with Difficult People - Deepstash

We’ve all been there—trying valiantly to reason with an incredibly difficult person. The situation proves frustrating, maddening, and sometimes even frightening. The truth is, you can’t reason with...

1

STASHED IN:

5

20 Expert Tactics for Dealing with Difficult People

psychologytoday.com

STASHED IN:

0 Comments

What follows are the tactics that professional crisis intervention teams use, and you can learn them, too. You can use these techniques with your boss, a customer, a family member, even a stranger....

1

STASHED IN:

4

These tips may feel unnatural at first. When you're dealing with a person behaving unreasonably, the fear response center in your brain ...

1

STASHED IN:

4

  1. Listen. Listening is the number one step in dealing with "unreasonable" people. Everyone wants to feel heard. No progress can take place until the other person feels acknowled...

1

STASHED IN:

4

  1. Don’t judge . You don't know what the other pers...

STASHED IN:

4

  1. Don't demand compliance. For example, telling someone who's upset to be quiet and calm down will just make him or her irate. Instead, ask the person what they are upset about—...

STASHED IN:

4

  1. Don’t act defensively. This is tough. You’re naturally not enjoying the other person saying nasty things or things that you know aren’t true. You’re going to want to defend yo...

STASHED IN:

4

  1. Don't argue or try to convince the other person of anything.
  2. Keep extra space between you and the other person. Your instinct may be to try to calm t...

STASHED IN:

4

  1. Trust your instincts. If your gut is saying, this is going downhill fast , be ready to do what you need to do to remain safe. Look for an exit strategy.

STASHED IN:

4

  1. Give yourself credit for getting through an uncomfortable situation. It takes a lot of energy not to act like a jerk when someone else is behaving badly. Don’t skip this step!...

STASHED IN:

4

Deepstash helps you become inspired, wiser and productive, through bite-sized ideas from the best articles, books and videos out there.

GET THE APP: