Recognise their need

• Human beings are more likely to do things that are easy rather than hard. They don’t have some deep desire to litter; they’re just more likely to do whatever is going on around them.
• And so you do what social animals do when they’re unsure: you look to other people for information...

Authentic leaders do not burst out with whatever they may be thinking or feeling. Rather, they exhibit self-monitoring, understand how they are being perceived, and use emotional intelligence (EQ) to communicate effectively.

Emotional intelligence is the ability to recognize your emotions, understand what they’re telling you, and realize how they affect the people around you. 

People who function at a high ra...