First impressions matter

Smiling is an important social cue, and that other people will respond to smiles on both a conscious and subliminal level.

• Language. “Please,” “Thank You,” and “You’re Welcome,” demonstrate to others that you value their effort, thought, and/or generosity.
• Names. Always address others in business by their title (Mr., Mrs., or Ms.) and their last name, unless they request you use a given name or nickname.
• Attire and Dress. The way a person dresses can demonstrate their respect for whoever they are meeting.
• Eye Contact. Most people believe that those who do not make eye contact are lying or avoiding something, or that they lack the confidence to interact effectively with other people.
• Speaking. A clear, well-modulated speaking voice is an important social tool, and contributes to the ease of communication and a good first impression.
• Handshake. While the handshake should be firm, too much pressure shows a desire to dominate and can be a negative signal.

It’s important to first consider where you are trying to make a good impression—whether it’s a formal job interview or a dinner date. 

Context matters. It gives you cues as to how you should dress, speak, look and behave, in a way that matches the setting you are entering to. That is a key aspects of making a good impression. 

Try not to look bored, rude or hostile.

A useful attitude is welcoming, curious and enthusiastic: smile, make eye contact long enough to notice the color of that person’s eyes, sit without crossing your arms or legs. This project a positive, open warm impression.