Good Manners basics

  • Language. “Please,” “Thank You,” and “You’re Welcome,” demonstrate to others that you value their effort, thought, and/or generosity.
  • Names. Always address others in business by their title (Mr., Mrs., or Ms.) and their last name, unless they request you use a given name or nickname.
  • Attire and Dress. The way a person dresses can demonstrate their respect for whoever they are meeting.
  • Eye Contact. Most people believe that those who do not make eye contact are lying or avoiding something, or that they lack the confidence to interact effectively with other people.
  • Speaking. A clear, well-modulated speaking voice is an important social tool, and contributes to the ease of communication and a good first impression.
  • Handshake. While the handshake should be firm, too much pressure shows a desire to dominate and can be a negative signal.

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