The first thing that the recipient of the email sees is the subject line, therefore it is critical that the subject clearly states the purpose of the email and what is needed to be done with it.

Military personnel use these keywords to prioritize and categorize:

• ACTION - compulsory for the recipient to take action
• SIGN - requires the signature of the recipient
• INFO - for informational purposes only, no action required
• DECISION - requires a decision of the recipient
• REQUEST - seeks permission or approval
• COORD - coordination by or with the recipient is needed

1. Try to fit all content in one pane. This lessens scrolling down. If in cases where more information is required, list them in bullet points so that the recipient can get a quicker grasp of the message.
2. Link attachments instead of attaching files. T...