Calm down your emotions

Talk in an even tone and keep it professional. Don’t let your emotions dictate your delivery or the other will too. This is especially important when talking to someone you are closely with.

Try to focus at things solely from a fact based standpoint. When emotions start to tak...

When emotions start to take over, remind yourself that the more in control you are of your emotions, the better you'll be able to deliver the message.

Decision making is a complex process, that engages both reasoning and emotions. Even the most emotional person uses rational thought when deciding, and even the most rational person is affected by emotions when making decisions.

Still, we often tend to highlight the negati...