JOYCE MEYER

Many relatives would tread into topics that are going to raise your blood pressure. Diffuse inflaming conversations and remain your calm self.

When something upsets us, it can be difficult to control our anger. However, it's important to remain calm and patient with others, especially during stressful situations.

Losing your temper does not demonstrate strength or assertiveness. In fact, it often has the opposite effect. Remember ...

The perpetrator attempts to instil panic into the negotiator by changing from a position of enthusiasm with the negotiation to suddenly showing no reaction.

Tip for the negotiator: Being aware of this tactic allows you to remain calm. To counter their silence, and to avoid giv...