If something upsets you, it can be hard not to get angry. But even in the most stressfull moment's it is important to stay calm and be patient with other people.
To become angry does not show your strength or your assertiveness. The opposite is the case. So always keep in mind to stay calm.
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There is one principle you have to remember when you talk to someone: You shall never interrupt the other person, even if they say something you completely disagree with.
When talking to other people, we often want to persuade them to our way of thinking. So we tend to interrupt them to make our own point. Never do that. It gives the impression that you do not care about what they have to say.
Listen carefully and try to understand the other person's point of view.
Mistakes happen - to all of us. When someone did something wrong, or something that you think is wrong, the worst thing you can do is to criticize that person.
By criticizing, you make them feel inferior and that only makes them try to justify themself. Show forgiveness and if you have to tell them, never adress to their mistakes direkty.
Sounds simple, doesn't it? But even if it is simple, the impact a smile can have is gigantic. By smiling you show other perople that you are pleased to see them. Everyone likes to be around someone who is always positive and warm.
And if you are not in the mood to smile, force yourself. Actions come from emotions, but it is also possible the other way around. Happy actions can cause happy emotions. Just give it a try.
If you want enemies, excel your friends. But if you want friends, let your friends excel you.
Never forget, that a persons name is the most beautiful thing they can hear. A name identifies them and gives tgem the feeling to be something important.
Remember names of people you meet and show them the next time that xou did. That will show that you care for them and that will make them feel special.
Even Siegmund Freud, who dealt with the nature of humans and their subconsciousness, came to the conclusion that all actions of a person boil down to two basic motives: the sex urge and the desire to be great.
This desire to be something special shapes us in every action we do. Some people are so thirsty for confirmation that a simple compliment is enough to make a new friend.
You can not win an argument. If you loose the argument you loose, and if you win the argument you also loose.
The person you are arguing with will in most cases hold on their opinion and will try to persuade you of their opinion. Try to avoid the points you disagree and find the one's you are on the same page.
That shifts the fokus of attention to the positive sides and will cause a much calmer and harmonic discussion.
The person you are talking to is the most interesting in the world, and your job is to find out why.
By showing your genuine interest in someone, you give them the feeling to be great. Everyone likes to be great - we like to be around those who share our greatness. So the best way to make somebody interested in you, is to be genuinely interested in them and their lifes.
If you made a mistake, speak openly and directly about it. This is not bad in any way. It shows humanity and strength to face one's mistakes. You also feel better about yourself when you can criticize yourself for it.
Always show that mistakes are easy to correct. Because in most cases they are.
You can make more friends in a month by being genuinely interested in other people, than in a year by trying to make other people interested in you.
A man convinced against his will, is of the same opinion still.
Be a good listener. Encourage others to tell you about themselves.
Someone's name play a major role in their life. It's something that they hear right from their childhood!
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