5 Keys of Dealing with Workplace Conflict
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Conflict in the workplace is unavoidable. While you can try and avoid conflict (bad idea), you cannot escape conflict.
The ability to recognize conflict, understand the nature of conflict, and to be able to bring swift and just resolution to conflict will serve you well as a leader.
... often results in loss of productivity, the stifling of creativity, and the creation of barriers to cooperation and collaboration.
Leaders who don’t deal with conflict will eventually watch their good talent walk out the door in search of a healthier and safer work environment.
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When it happens in the workplace, it can reduce productivity and make a dent in morale.
It takes on the shape that one person, or a group of people, frustrates or hampers another person...
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Don’t avoid conflict or pretend nothing has happened as it usually will only get worse.
Be quick to forgive. Every conflict needs a clear resolution that acknowledges hurt feelings and finds a solution that begins to mend them.
Most leaders have familiar approaches to managing time: setting goals, planning, delegating, tracking commitments, and creating to-do lists. While these approaches do help in self-organization, the...
Instead of increasing the number of productive hours, we can focus on getting the right things done in a timely way. We also need to restore and balance ourselves, our colleagues, family and environment, instead of a neurotic or pathological focus on deadlines.
Find out what's truly important to us and use the finite resource of time wisely.
Phantom workload looks like real work but results in massive unproductivity and even conflict in an organization. The pressure to meet unrealistic expectations causes a vicious cycle of further workload.
Leaders need to take a hard look at what is being avoided or not addressed. Facing difficult tasks that were 'swept under the carpet' earlier strengthens them further to make hard decisions and face difficult people and situations.
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A way to view conflict not as a problem to be managed or resolved, but as an opportunity to strengthen the common life of any group.
Amazing leaders are not interested in winning for their own ego. They understand that finding the truth benefits the whole team so everyone can win.
Open your mind a...
Without a face or a voice to convey emotion, written text can easily be misconstrued as being terse, sarcastic, snarky, or even mean.
Always assume you don’t know the tone of any written communication you receive and openly inquire as to the emotions of your debate partner.
Many people enter into a debate ready to battle with only one side knowing the rules and purpose of engagement.
Before beginning any debate or argument, discuss with the other party a purposeful outcome and define clear rules of engagement.
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... is imperative for every successful business. Poor communication inevitably causes misunderstandings, confusion and conflicts that hinder productivity and professi...
It helps to prevent misunderstandings and conflicts. It can help to defuse a potentially explosive dispute while bad communication can set it off.
Avoiding Difficult Conversations.
Reacting, Not Responding.
Not Keeping an Open Mind. Accept and respect differences, listen without judgment and consider all sides of an issue.
Having a bad coworker can really hamper your mood over the long haul, as well as your job performance.
How you deal with that conflict could very well be the difference between h...
Small tics will be magnified and personality differences lead to varying work styles, which can easily turn into conflict.
Conflict can even arise from something as simple as you desiring a quiet lunch period, while your coworkers like to socialize. These types of things are simply differences in how you work or socialize, and don’t necessarily make your coworkers bad.
Some work cultures are notoriously demanding and competitive, which can obviously lead to a lot of conflict.
In a sales environment where folks are competing for commissions and bonuses, it’s understandable that not everyone would be over-the-top friendly with each other. You should consider whether you might be misinterpreting behavior or overreacting to it.
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Being aware of how your behavior affects others is at the heart of emotional intelligence.
This means building self-awareness, self-management, social awareness, and relationship management.
Consider the following principles:
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Stories are more than just tall tales or campfire yarns.
They include discussions of the enterprise in the future tense. They can inspire, instruct and invite.
Establish the setting or scene.Start with a transition to signify the story’s beginning before creating a realistic backdrop.
- What do I want my associates to feel?
- How can I nurture a sense of adventure, mystery, suspense, joy or invitation?
- Will my associates be able to visualize the scene I have in my mind?
Create a dilemma with proper tension or dissonance with which associates can identify, then using one sentence, describe the challenge for each of the key characters.
Questions to help you create dissonance:
- How can I build a sense of concern, conflict, or suspense?
- Will my associates be able to visualize the challenge the same way I do?
- Will the dilemma create enough dissonance associates will desire a resolution?
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