A Counterintuitive Way To Diffuse Difficult Situations - Deepstash

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A Counterintuitive Way To Diffuse Difficult Situations

A Counterintuitive Way To Diffuse Difficult Situations

forbes.com

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Diffusing difficult situations

  • Avoiding challenging conversations allows room for assumptions and continuing negative behavior.
  • Meet with the person to understand their concerns.
  • Listen without expressing your opinion or point of view.
  • If there is high emotion involved, respect...

Your attitude is crucial

Regardless of whether you are right or wrong, your attitude will determine the outcome of any contentious experience. It’s incredibly important to have a peaceful state of mind before entering into a potential conflict situation.

  • Stay away from starting sentences with “you." 
  • Hear the other person out first. Don’t apologize, but acknowledge that there is a problem. 
  • Ask questions for clarity, and be sure that you understand all the facts before you proceed with a resolution. 
  • ...

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