A Counterintuitive Way To Diffuse Difficult Situations - Deepstash
A Counterintuitive Way To Diffuse Difficult Situations

A Counterintuitive Way To Diffuse Difficult Situations

Curated from: forbes.com

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Diffusing difficult situations

  • Avoiding challenging conversations allows room for assumptions and continuing negative behavior.
  • Meet with the person to understand their concerns.
  • Listen without expressing your opinion or point of view.
  • If there is high emotion involved, respectfully suggest that you meet again at a later time once everyone has reflected upon the challenge at hand. 
  • Focus on the goal of arriving at a beneficial and positive conclusion.

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Your attitude is crucial

Regardless of whether you are right or wrong, your attitude will determine the outcome of any contentious experience. It’s incredibly important to have a peaceful state of mind before entering into a potential conflict situation.

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Choose your words wisely

  • Stay away from starting sentences with “you." 
  • Hear the other person out first. Don’t apologize, but acknowledge that there is a problem. 
  • Ask questions for clarity, and be sure that you understand all the facts before you proceed with a resolution. 
  • If you need to clear the  a false accusation, do so concisely. You can say, “I would like to present information that may clear up this matter.”

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