deepstash
Beta
Deepstash brings you key ideas from the most inspiring articles like this one:
Read more efficiently
Save what inspires you
Remember anything
A Counterintuitive Way To Diffuse Difficult Situations
3
Key Ideas
Save all ideas
Diffusing difficult situations
- Avoiding challenging conversations allows room for assumptions and continuing negative behavior.
- Meet with the person to understand their concerns.
- Listen without expressing your opinion or point of view.
- If there is high emotion involved, respectfully suggest that you meet again at a later time once everyone has reflected upon the challenge at hand.
- Focus on the goal of arriving at a beneficial and positive conclusion.
183 SAVES
262 READS
Your attitude is crucial
156 SAVES
244 READS
Choose your words wisely
- Stay away from starting sentences with “you."
- Hear the other person out first. Don’t apologize, but acknowledge that there is a problem.
- Ask questions for clarity, and be sure that you understand all the facts before you proceed with a resolution.
- If you need to clear the a false accusation, do so concisely. You can say, “I would like to present information that may clear up this matter.”
173 SAVES
250 READS
SIMILAR ARTICLES & IDEAS:
2
Key Ideas
Embrace conflict
Don’t avoid conflict or pretend nothing has happened as it usually will only get worse.
- If you notice a conflict between employees, encourage them to work it out.
- If a ...
Resolving conflict
- Talk together. Each person should have adequate time to say what he or she believes the other party needs to hear.
- Listen carefully to gain understanding. Give your complete attention to the person who is talking without interrupting.
- Resolution is possible only when you find points of agreement.
- Guide the conversation without taking sides.
Be quick to forgive. Every conflict needs a clear resolution that acknowledges hurt feelings and finds a solution that begins to mend them.
4
Key Ideas
Leadership and conflict go hand-in-hand
Conflict in the workplace is unavoidable. While you can try and avoid conflict (bad idea), you cannot escape conflict.
The ability to recognize conflict, understand the nature of...
Unresolved conflict
... often results in loss of productivity, the stifling of creativity, and the creation of barriers to cooperation and collaboration.
Leaders who don’t deal with conflict will eventually watch their good talent walk out the door in search of a healthier and safer work environment.
2 Major causes of conflict
- Communication: Conflict due to the lack of information, poor information, no information, or misinformation. Clear, concise, accurate, and timely communication of information will help to ease both the number and severity of conflicts.
- Emotions: Letting emotions drive decisions. Don't place emotional superiority ahead of achieving your mission.
8
Key Ideas
"Reading, after a certain age, diverts the mind too much from its creative pursuits. Any man who reads too much an..."
Albert Einstein
Daniel Coyle
"Our brains evolved to learn by doing things, not by hearing about them. This is one of the reasons that, for a lot of skills, it’s much better to spend about two thirds of your time testing yourself on it rather than absorbing it."
Telling Others About Your Pursuit
It can keep you accountable, but it can also lead to a false sense of completeness. One way to avoid sabotaging yourself is to state your goal as a commitment rather than progress towards the finished product.