Your attitude is crucial

• Talk together. Each person should have adequate time to say what he or she believes the other party needs to hear. 
• Listen carefully to gain understanding. Give your complete attention to the person who is talking without interrupting. 
• Resolution is possible only when you find points of agreement. 
• Guide the conversation without taking sides. 

• Be quick to forgive. Every conflict needs a clear resolution that acknowledges hurt feelings and finds a solution that begins to mend them.

Build and maintain a unique connection with the employee, using your listening skills and attention to detail. Avoid the one-size-fits-all approach.

Make other people who are good at a particular task mentor the newcomers for on-boarding, reducing your load and helping the new joiners. This also builds trust among the mentors, making it a win-win situation.

 ... often results in loss of productivity, the stifling of creativity, and the creation of barriers to cooperation and collaboration.

Leaders who don’t deal with conflict will eventually watch their good talent walk out the door in search of a healthier and safer work environment.

1. Communication: Conflict due to the lack of information, poor information, no information, or misinformation. Clear, concise, accurate, and timely communication of information will help to ease both the number and severity of conflicts.
2. Emotions: Letting emotions drive decisions. Don't place emotional superiority ahead of achieving your mission.

"Our brains evolved to learn by doing things, not by hearing about them. This is one of the reasons that, for a lot of skills, it’s much better to spend about two thirds of your time testing yourself on it rather than absorbing it."

It can keep you accountable, but it can also lead to a false sense of completeness. One way to avoid sabotaging yourself is to state your goal as a commitment rather than progress towards the finished product.

Consistently exceed expectations in terms of your current role and job responsibilities. Take on more than expected, and manage these projects as well as your more senior colleagues.

Share your accomplishments early and often.

• Demonstrate that you have taken on additional responsibilities and provide specific details about your accomplishments. 
• Share examples of projects you have completed and how they’ve positively impacted the business. Was there an increase in revenue? Did you save a customer? 
• If you’ve received positive feedback from colleagues or other leaders regarding your work, be prepared to share that with your manager as well. 
• Identify ways you’ve earned money for the company, for example through sales, upsells or creating efficiencies.

When you give yourself a few minutes to rest and think about what you just read,  you're allowing your brain to better connect the new information to what you've already done or understood.

You stand a better chance of the new memories being more powerful and easier to retrieve.

When you can remember information from your content better, you actually can end up saving time. 

You don't have to go back and look up as many facts or ideas, and you can apply the information on the fly better. 

The perception of humor is directly related to the release of built up tension. We are set up through tension to get to a release point of humor. And that release has been shown to actually be good for our health.

We find humor when something happens that doesn't fit with what we expected to happen. It's about the unexpected.

A way to view conflict not as a problem to be managed or resolved,  but as an opportunity to strengthen the common life of any group.

1. View conflict as opportunity. Learn to see conflict as a valuable look beneath the surface of your organization.
2. Respect your adversary. Pride is the primary obstacle to transforming conflict. 
3. Identify primary issues. Always look beyond the presenting issue to name the real problem.
4. Envision a shared future. Begin with the question “How can we create something better for both of us?”
5. Know when to quit. If the other party is committed to being contentious, you may need to walk away—or at least maintain a holding pattern. 
6. Capture the learning. Capture—and communicate—the lessons from the current conflict so they help you navigate a future one.

Energy is everything. It goes beyond status, power, and money. Personal Energy is difficult to measure, as our energy levels vary.

There are 3 types of energy:

1. Mental Energy: It is your ability to concentrate, pay attention and focus.
2. Physical Energy: Ability to perform physical tasks
3. Emotional Energy: Ability to feel compassion.

• Mindfulness meditation is an excellent tool to improve our focus and awareness. We can enhance our mental energy by integrating our mind through meditation, instead of getting lost in scattered thoughts.
• Physical energy can be enhanced with regular exercise, no matter what kind. 
• Emotional energy is intensified by human interaction. Meeting new people and spending time with people with no particular agenda is a great way to stay positive and improve your energy levels.