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A Counterintuitive Way To Diffuse Difficult Situations

Your attitude is crucial

Regardless of whether you are right or wrong, your attitude will determine the outcome of any contentious experience. It’s incredibly important to have a peaceful state of mind before entering into a potential conflict situation.

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A Counterintuitive Way To Diffuse Difficult Situations

A Counterintuitive Way To Diffuse Difficult Situations

https://www.forbes.com/sites/forbescoachescouncil/2018/07/27/a-counterintuitive-way-to-diffuse-difficult-situations/

forbes.com

3

Key Ideas

Diffusing difficult situations

  • Avoiding challenging conversations allows room for assumptions and continuing negative behavior.
  • Meet with the person to understand their concerns.
  • Listen without expressing your opinion or point of view.
  • If there is high emotion involved, respectfully suggest that you meet again at a later time once everyone has reflected upon the challenge at hand. 
  • Focus on the goal of arriving at a beneficial and positive conclusion.

Your attitude is crucial

Regardless of whether you are right or wrong, your attitude will determine the outcome of any contentious experience. It’s incredibly important to have a peaceful state of mind before entering into a potential conflict situation.

Choose your words wisely

  • Stay away from starting sentences with “you." 
  • Hear the other person out first. Don’t apologize, but acknowledge that there is a problem. 
  • Ask questions for clarity, and be sure that you understand all the facts before you proceed with a resolution. 
  • If you need to clear the  a false accusation, do so concisely. You can say, “I would like to present information that may clear up this matter.”

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6 Strategies to Resolve Conflict at Work

6 Strategies to Resolve Conflict at Work

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5 min read Opinions expressed by Entrepreneur contributors are their own. When you get a group of people together day after day, conflict is inevitable. The employees you so carefully screened during hiring interviews aren't immune, either. They might have had the perfect answers to behavioral questions such as, "How do you handle conflict?"

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Key Ideas

Embrace conflict

Don’t avoid conflict or pretend nothing has happened as it usually will only get worse.

  • If you notice a conflict between employees, encourage them to work it out.
  • If a ...

Resolving conflict

  • Talk together. Each person should have adequate time to say what he or she believes the other party needs to hear. 
  • Listen carefully to gain understanding. Give your complete attention to the person who is talking without interrupting. 
  • Resolution is possible only when you find points of agreement. 
  • Guide the conversation without taking sides. 

  • Be quick to forgive. Every conflict needs a clear resolution that acknowledges hurt feelings and finds a solution that begins to mend them.

4 Ways to Be a Better Mentor to Your Employees

4 Ways to Be a Better Mentor to Your Employees

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In my early days of entrepreneurship, I felt solely responsible for the success of my business. It seemed like it was all up to me to make sure things got done, goals were met and the company was moving forward. However, as things started to take off, I quickly realized that I couldn't do it alone.

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Key Ideas

Being A Great Mentor

Being an effective mentor for employees can help them hone their talents and skills, as well as make them feel more connected and involved in the organization.

When employees get personalize...

Find a unique connection

Build and maintain a unique connection with the employee, using your listening skills and attention to detail. Avoid the one-size-fits-all approach.

Assign Peer Mentors

Make other people who are good at a particular task mentor the newcomers for on-boarding, reducing your load and helping the new joiners. This also builds trust among the mentors, making it a win-win situation.

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image credit: DN Nation Here's the thing - leadership and conflict go hand-in-hand. Leadership is a full-contact sport, and if you cannot or will not address conflict in a healthy, productive fashion, you should not be in a leadership role. From my perspective, the issues surrounding conflict resolution can be best summed-up [...]

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Key Ideas

Leadership and conflict go hand-in-hand

Conflict in the workplace is unavoidable. While you can try and avoid conflict (bad idea), you cannot escape conflict. 

The ability to recognize conflict, understand the nature of...

Unresolved conflict

 ... often results in loss of productivity, the stifling of creativity, and the creation of barriers to cooperation and collaboration.

Leaders who don’t deal with conflict will eventually watch their good talent walk out the door in search of a healthier and safer work environment.

2 Major causes of conflict

  1. Communication: Conflict due to the lack of information, poor information, no information, or misinformation. Clear, concise, accurate, and timely communication of information will help to ease both the number and severity of conflicts.
  2. Emotions: Letting emotions drive decisions. Don't place emotional superiority ahead of achieving your mission.

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