Probing questions to ask - Deepstash
Product Management Essentials

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Product Management Essentials

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Probing questions to ask

Once you have the basics of what happened and how long it has been going on, you can move on to asking more probing questions:

  • What is the other person saying?
  • How does what you've been hearing go against your values?
  • What is the difference between your two perspectives?
  • What aspects of this conflict do you believe you're responsible for?
  • Can you put yourself in your coworker's shoes? How does she feel?
  • If we were to think outside of the box, how could this issue be resolved?
  • What will happen to you if this issue isn't resolved through this discussion?
  • What would you offer to do or change to help resolve this issue? What would you like in return?

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Ask questions

It helps you preserve your neutrality.
It is effective in getting others to pause, reflect, and get clear with themselves about what the problem actually is. 
You may get each person in the conflict to see things from the other person's perspective, thus bridging the gap between t...

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Be mindful during a conflict situation

  • All issues are best dealt with as soon as all involved are calm.
  • Start with one-on-one conversations to get the details of the issue from both perspectives.
  • Recognize that there is no objective reality of the situation.

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“No one can whistle a symphony. It takes a whole orchestra to play it.” - one of my favourite quotes about teasm, by Luccock

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Ask Questions

Interruptions aren’t all bad: some of them can actually be pretty valuable contributions to the conversation.

So, when one of your co-workers jumps in, asking probing questions can be a great way to address the issue without direct confrontation or aggression and even allow you to get some ...

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