Probing questions to ask

Once you have the basics of what happened and how long it has been going on, you can move on to asking more probing questions:

  • What is the other person saying?
  • How does what you've been hearing go against your values?
  • What is the difference between your two perspectives?
  • What aspects of this conflict do you believe you're responsible for?
  • Can you put yourself in your coworker's shoes? How does she feel?
  • If we were to think outside of the box, how could this issue be resolved?
  • What will happen to you if this issue isn't resolved through this discussion?
  • What would you offer to do or change to help resolve this issue? What would you like in return?

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