Probing questions to ask

Once you have the basics of what happened and how long it has been going on, you can move on to asking more probing questions:

• What is the other person saying?
• How does what you've been hearing go against your values?
• What is the difference between your two perspectives?
• What aspects of this conflict do you believe you're responsible for?
• Can you put yourself in your coworker's shoes? How does she feel?
• If we were to think outside of the box, how could this issue be resolved?
• What will happen to you if this issue isn't resolved through this discussion?
• What would you offer to do or change to help resolve this issue? What would you like in return?