Organizational Drag

• Many managers replace judgements with processes and try to escape the fallout of bad decisions.
• Companies also follow outdated processes that are not discarded by senior management.
• This result is organizational drag, wasted time and loss of productivity, costing the economy over USD 3 Trillion each year.

Example: Expense management is essentially based on distrust, as there are audits, limits, documentation and extensive tracking of employees. This entire process can be simply eliminated and employees can be trusted with managing expenses themselves, like Netflix does.