The tone of your writing influences your brand identity. It is what you say and how you say it.
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How we communicate comes down to tone. The way we say something matters. It sends messages about how we're feeling.
This is true for verbal and written communication. In writing, the tone is conveyed through language choice and formatting. Capitalised ...
Once you are confident in your ladder strategy, the next step is to find the language and tone of your channel - similar to social brand guidelines for yourself.
To find your brands voice:
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