Pay attention to your tone - Deepstash

Pay attention to your tone

How we communicate comes down to tone. The way we say something matters. It sends messages about how we're feeling.

This is true for verbal and written communication. In writing, the tone is conveyed through language choice and formatting. Capitalised words feel like the sender is shouting. Chatty, unpunctuated messages are not suitable when sending a project update to your boss.

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MORE IDEAS FROM THEARTICLE

Assuming your listeners are aware of the same knowledge as you can lead to a communication breakdown.

A good strategy to avoiding assumption-based confusion is to ensure your message is straightforward and quantifiable. More information is better than less. If you are unsure if you are understood, ask your listeners.

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More communication is different from good communication. Before you hit "send" on a companywide email, consider what you are trying to achieve.

Knowing your goal can be helpful in choosing a suitable medium for communication. Before calling a meeting, ask if it is the best way to reach your goal. You may be able to convey the same message in an email thread.

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Active listening is an essential part of communication. It does not mean agreeing with everything you're told.

Active listening includes respecting others' perspectives and avoiding judgmental language.

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Failure of communication

The goal of effective communication in the workplace is to reach a mutual understanding. We want everyone on the same page so that we can move in the same direction.

When working from home, we can easily confuse being constantly connected to our colleagues with effective communication. But it is not the same. We can follow some strategies to ensure we are getting our point across, and we can listen to others.

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Illusion of communication

The goal of effective communication is to reach a mutual understanding. Everyone needs to be on the same page so that the team can move forward.

When working from home, it's easy to confuse being constantly connected to your colleagues on Slack with effective communication. More communication is not the same as good communication.

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Effective communication

... is imperative for every successful business. Poor communication inevitably causes misunderstandings, confusion and conflicts that hinder productivity and professional relationships.

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Not Editing Your Work

Spelling, tone and grammatical mistakes can make you look careless.

  • Don't rely on spell-checkers.
  • Proofread your work.
  • Use a dictionary to look up any words that you're unsure about. 
  • Reading your work aloud makes it easier to catch typos and tone errors.
  • Give yourself time to reflect on your document, and to make any final changes.

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