Jobs to be done
The keystone of the Jobs To Be Done (JTBD) philosophy is the customer interview. When you’re able to work with a customer to relive that moment of struggle they had and ehy they hired a product to relieve them of pain which they felt. Even more interesting, is when we start uncovering our hidden competition (products used to do a job insted of our product).
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What Is Jobs To Be Done Theory
JOBS-TO-BE-DONE is a perspective — a lens through which you can observe markets, customers, needs, competitors, and customer segments differently, and by doing so, make innovation far more predictable and profitable.
- Markets aren’t defined around products, but groups of people trying t...
How To Write A Jobs To Be Done Statement
"Help me brush my teeth in the morning” is not a great example of a Job to Be Done statement.
It infers an existing solution (a toothbrush) and there’s only so far you’ll be able to expand your thinking within that bubble.
It's a valid approach to designing innovations that i...
Reason for Corporate Speak
The underlying reasons for the use of this kind of language by employees can be:
- Hidden anxiety about our relationship to work.
- Concealing the trivial nature of our work.
- Being internally ashamed of the kind of work being done.
- Being constantly worried abou...
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